Last updated: February 12, 2026
At Ben Soliman for General Trade and Distribution, we deeply value the trust you place in us as partners in success. This policy outlines how we collect, use, and protect your data when you use our website, the ‘Ben Soliman’ mobile application, or when engaging with our distribution services.
We collect the necessary information to provide the best possible service to our retail and supplier partners:
Personal and Business Data: Name, phone number, business address, Commercial Registry and Tax ID details, and GPS location to ensure delivery accuracy.
Transaction Data: Details of orders placed from our 4,500+ available items, order history, purchasing preferences, and payment records (including credit terms and deferred payment history).
Technical Data: Device type, operating system, IP address, and usage patterns within the Ben Soliman app to enhance your digital experience.
We use the data we collect to ensure our operations run at peak efficiency, specifically for:
Order Fulfillment: Processing and delivering over 55,000 orders monthly via our fleet of 400 vehicles.
Account Management: Verifying your business identity and managing credit facilities granted after 6 months of regular engagement.
Market Insights & Analytics: Analyzing data to provide reports that help our partners understand market trends and sales growth.
Communication & Development: Notifying you of new branches (within our 18-branch network), new product arrivals, or app updates.
We do not sell your data to any third parties. Data is only shared in the following cases:
Service Providers: Technical partners who assist in app maintenance, payment gateways, or logistics systems.
Suppliers (FMCG): We may share aggregated, non-anonymous data with consumer goods companies to help them understand regional needs and ensure the availability of required goods.
Legal Obligations: If required by Egyptian law or to protect the rights and safety of Ben Soliman and its partners.
We are committed to applying the highest physical and technical security standards to protect your data from unauthorized access, alteration, or disclosure. Data is stored on secure, encrypted servers, following strict controls across all our 18 branches and distribution centers.
In accordance with the Egyptian Personal Data Protection Law, you have the right to:
Access: Request a copy of the data we hold regarding your business.
Correction: Update any inaccurate or outdated information (e.g., changing a shop address or phone number).
Deletion: Request the erasure of your data, subject to our legal and contractual obligations (such as outstanding debts).
As “Ben Soliman” expands into new sectors like HoReCa and pharmacies, we may update this policy periodically.
لFor any inquiries regarding your privacy or to exercise your data rights, you can contact our Data Protection Officer:
Email: [email protected]
Hotline: 15092
Headquarters: 5th Settlement, Industrial Zone, 3rd District, New Cairo.
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